Use your active listening skills to manage complaints about team behaviour
How do you handle it when someone complains about disrespectful behaviour from one of your team members? One of the members of the team leader network asked this question recently. Kathy applied her active listening skills before giving them the following actionable advice.
Are you wondering how you are doing as a leader?
Do you want to be a leader who steers and guides from a position of awareness and knowledge about the state of play of the work you are responsible for? Learning how to take stock of the status of your work independently will set you apart from other leaders who are on ‘auto-pilot’ waiting for […]